West Mount Vets
Practice Information
We aim to provide an excellent and comprehensive professional service to pet owners, with an emphasis on good communications.
We are committed to continuous investment both in our surgeries and equipment, and in the training and further education of all our staff.
Customer Satisfaction
- We aim to provide a first class service to all our clients. If at any time you are unsure about the treatment your pet is receiving, please ask.
- We believe that our clients like to see familiar faces. We will do our best to maintain continuity of treatment. If you wish to see a particular vet, please ask when you make an appointment.
- Appointments will be available every day of the year.
- On average ten minutes will be allocated to each case although certain consultations may take longer. Waiting times for our clients will be kept to a minimum.
- We are always interested in your suggestions of ways to improve our service, please speak to any staff member.
All branches can cater for emergency treatment on weekdays between 9am
and 6pm, outside these hours we provide a 24 hour emergency service
with trained staff on-site at West Mount Veterinary Health Centre, Halifax
for emergency operations and medical care. - Telephone your local branch first, your call may be diverted to Halifax if your branch is unattended.. Emergencies will take priority over routine appointments, but please always telephone first so that we are prepared for your arrival.
- Friendly, sympathetic staff
- Special clinics including weight-watchers, puppy parties and geriatric health assessments (well-pet clinic).
- Preventative health-care including vaccination, routine health checks, advice on treatment for worms & fleas
- Pet micro-chipping (to help identify your pet if it is lost or stolen - or for the Pet Travel Scheme ('Pet Passports').
- Open days, group talks and client evenings
- All our surgeries have computerised case records
Terms of Business
- In order to keep our costs as low as possible we expect you to pay in full at the time of treatment.
- We accept most major credit cards, Switch and cheques (with a card).
- We will provide an estimate of costs on request before undertaking treatment.
- If finance is a problem, please discuss this with us before treatment commences.
- We strongly recommend that all pets are insured for veterinary care - this means that treatment is always affordable
West Mount Vets Ltd: Company Number 5533091 Registered in England and
Wales.
VAT Number: 333 6592 50. Registered Office: 187, Pellon Lane, Halifax.
HX1 5RJ
